On this page you'll find our frequently asked questions from shipping to events! We will be updating this page often, so please check back for updates. If you don't find the information you are seeking, please complete our contact form or call us to request your information.
Q: Why did Harlane only print rose names?
A: Harlane printed ONLY rose names due to equipment limitations. This has changed with the addition of an engraver . Please join our email list to be informed about our expanded printing options of additional plant names, new shapes and styles of name plates, and additional colors, as they become available with our new laser engraving.
Q: How long after I place my order will you ship my products?
A: All Harlane Garden Markers and labels are custom printed when you order them Some orders ship in 2-3 days, but orders are handled as they come in and may take about a 1-2 weeks at our busier times. If you are participating in a garden tour, please indicate if you have a date they must be to you and we will be able to meet those dates. If you have sent orders to our previous NJ address, the time frame might sometimes be a little longer due to forwarding.
For all other products ordered, we do our very best to have all orders - placed by 12:00 p.m. (EST) - shipped within two business days after payment has cleared. We will notify you if your shipment is delayed. Please call if you have shipping concerns.
Q: What if I order the incorrect size glove?
A: Call for proper exchange authorization and we will be glad to exchange the glove for a different size or style glove. Please re-measure your hand and we will help you determine your best size. Send the gloves back to us, postage paid, and we will pay the postage 1 time for an exchange.
Q: What are your shipping charges?
A: You are charged according to your order total for Harlane markers. We charge actual shipping costs based upon the weight of products in your order for all other parts of your purchase.
Q: What method of shipment do you provide?
A: We now give you the option to choose USPS Mail, Priority Mail or UPS. With U.S. Mail and Priority Mail there is an extra charge to insure your packages. $1.35 per $25.00 order, but both methods are often more economical then UPS or FED Ex Ground Shipping for packages less than 2 pounds.
Q: What countries do you ship to?
A: At this time we only ship in the United States.
Q: What methods of payment do you accept?
A: We accept Mastercard, Visa, American Express, Check and/or Money Orders through Google Checkout online. We also welcome phone orders, but only accept Visa, Mastercard and Checks over the phone.
Q. Do you accept phone orders?
A: Yes. If we are unable to answer your call, please leave a message with your name, phone number and location (so we don't call California at 7AM) and we will return your call. Please don't leave credit card information on our voice mail.
Q: What is your mailing address?
A: Harlane Co., LLC
6794 Woodstock Rd.
Acworth, GA 30102
Q: What are your store hours?
A: We do not operate a retail store. Our rose gardens are open by appointment. Please complete our contact form or call us to arrange a suitable time.
Q: Do you just know about roses?
A: No. Our garden tools and accessories are geared towards all gardeners with the purpose and mission to make everyone's gardening hobby more enjoyable and more healthy. However, we do specialize in rose information and offer access to the best rose newsletter in the Southeast, The Georgia Rose.
Q: Can we get Harlane or The Rose Gardener to come to an event in our hometown?
A: Please contact us if you would like us to attend an event or speak at your garden club or rose society meeting.
Q: What is your privacy policy?
A: We respect and are committed to protecting your privacy. You can read our full Privacy Policy by clicking here.
Q: What is your return policy?
A: GARDEN GLOVES: Gloves may be exchanged for a different size/style with prior authorization if they are in new, resellable condition with original packaging. Gloves may be returned for any reason within 30 days, per manufacturer warranty. Please contact us if you feel there is excessive wear within 60 days. Gloves may not be returned if they are cut or otherwise made defective from improper use.
TOOLS: Tools may be returned for full refund in unused, new condition within 30 days. Please contact us for instructions if you believe them to be defective.
HARLANE GARDEN MARKERS AND LABELS: Labels are custom-printed per customer request and may not be returned. They may be replaced/exchanged if defective or for spelling errors due to Harlane mistakes.
SPELLING CONCERNS: Rose names are spelled as they were registered by the hybridizer and are recorded in Modern RosesXII or in the current year Handbook of Rose Names. As Harlane modernizes and accepts all plant names and layouts from customers, it will be the responsibility of our customers to assure correct spelling because we will print names as they are written when requested.
